Investor protection

EGR Wealth enters administration: what customers need to know

The FSCS has opened its claims service while it investigates whether claims qualify for compensation.

· 4-minute read

EGR Wealth Limited entered administration on 24 August 2026, according to updates published by the Financial Conduct Authority and Financial Services Compensation Scheme on 26 August.

Robert Goodhew and Geoff Bouchier of Kroll Advisory Limited have been appointed joint administrators.

Verified facts

EGR Wealth was an FCA-authorised wealth manager providing discretionary investment management, portfolio management and investment-administration services. Its FCA reference number is 537582.

The FCA says EGR Wealth does not itself hold customers’ money or custody assets. These are held by another regulated firm under rules intended to safeguard client assets if a firm fails.

The FSCS has opened its online service to potential claims against EGR Wealth. However, it is still investigating whether claims satisfy the conditions for compensation. Claims will therefore not immediately proceed to assessment.

EGR Wealth had already accepted restrictions on its activities through an FCA voluntary requirement dated 24 July 2026.

What customers should do

Customers needing urgent assistance with withdrawals, income or their accounts should contact the joint administrators. They should also ensure their contact details are current.

The FCA says customers may need to consider which firm should manage their investments in future. Investors should not make hurried decisions or transfer assets in response to an unsolicited approach.

Anyone submitting an FSCS claim should use the FSCS’s official website directly. Customers ordinarily do not need a claims-management company, which may charge a fee.

Unexpected callers claiming to represent EGR Wealth, Kroll, the FCA or FSCS should be treated cautiously. End the call and independently obtain contact details from the organisation’s official website.

What it means for investors

The administration does not automatically mean customers’ investments have disappeared. The FCA’s statement that client money and custody assets are held by another regulated firm is important, although customers could still encounter delays, disruption or periods during which portfolios are not actively managed.

FSCS protection is not automatic. Eligibility and the nature of any compensatable loss will depend on the circumstances of each claim and the outcome of the FSCS investigation.

The immediate priority for affected investors is therefore to establish where their assets are held, confirm their account details with the administrators and avoid making decisions under pressure.

What remains uncertain

The administrators have not yet published a complete customer-outcome timetable. It is also not yet known which claims, if any, will qualify for FSCS compensation or how long the FSCS investigation will take.

Important: This article provides general information, not personalised financial advice. Investments can fall as well as rise, and you may get back less than you invest. Anyone unsure about their position should consider regulated financial advice or free guidance from MoneyHelper.

Primary sources

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